Website
Find the answers to your questions quickly in our guidance and online resources.
Live chat
Talk online with one of our team:
Monday to Friday, 9am and 5pm (excluding bank holidays).
Send your question to us
If you choose to contact us via email, its likely we will take longer to get back to you than we would like. So we can help as many customers as possible, we are asking all organisations to start their enquiry journeys online. There are lots of tools and guidance on our website that provide answers to many of the enquiries we receive, and we are adding to these all the time.
If you can't find the answer to your question on our website, we are encouraging more organisations to access advice via the livechat, where our expert advisers will be on hand to provide support.
Helpline for people who can't use our online services
If you're unable to use our online services and need a service adjustment under the Equality Act 2010, call us.
Phone: 0303 123 1113
Calling from abroad: +44 303 123 1113
Monday to Friday, 9am and 5pm (excluding bank holidays).
Service for people who are deaf or have a hearing or speech impairment
If you need to contact us via the phone and you are deaf or have a hearing or speech impairment, you can use the free BT service Relay UK.
Install the free app on your smartphone, tablet, or computer, which you can access on your app store. Then our advice line on 0303 123 1113, Mon - Fri, 9am-5pm.
The Relay UK service itself is free. You'll only pay your normal charges for the calls.
If you want to use your textphone to contact us, dial 18001 followed by 0330 123 1113.
Alternatively, you can also contact us using our live chat.