Complaints

We deal with complaints under both FOIA and the RPSI.

If a requester considers that you have not dealt with their request in accordance with section 11, 11A, 11B or the Datasets Re-use Fees Regulations, they should first ask you to review your decision. If they are not satisfied with the outcome of the internal review, they may apply to us for a decision under section 50.

The RPSI require public sector bodies to have an internal complaints procedure. Where the RPSI apply, if the requester considers that you’ve not complied with the requirements of the RPSI, they should also complain to you. And again, if the requester is not satisfied with the outcome, they can complain to us.

We will deal with complaints under FOIA or the RPSI as appropriate. Further information on how we deal with complaints is available in our Guide to FOI and our Guide to RPSI.