Who is my organisation's main contact?

An organisation's 'main contact' is the person who will receive communications from us about your registration, including renewal notices. 

Your main contact is either:

• the person who set up your original registration with us; or
• the person recorded on our system as the main contact for receiving registration and fee related communications. 

This is often your data protection officer, a member of HR or finance, an accountant or director. 

If you need to change your main contact, the quickest way is to ask the current main contact to update your organisation's details online.

What to do if you don't know your main contact or they've left the organisation?

If you can't find out who the main contact is in your organisation or they've left, you can email us a request to change your main contact.   

You must include: 

• the name of the organisation (whose main contact you're changing);
• the organisation's registration reference number; 
• the name, email address, job title, telephone number and postal address of the new main contact; and
• your name and job title (if different from the above). 

Where possible we'll update our records when we receive your request. However, if there are any issues actioning the request - we'll contact you as soon as possible.